Resumen:

Presenta un acercamiento al concepto de Gestión de Calidad de Destinos Turístico partiendo del análisis de los conceptos disponibles en la literatura de cada uno de estos términos por separado.

Palabras Claves: DESTINOS TURÍSTICOS. GESTIÓN DE CALIDAD.

The concepts: administration of the quality of the destination and the clients’ satisfaction. Their bonds and impact

Summary.

It presents an approach to the tourist concept of administration of quality of destinations leaving of the analysis of the available concepts in the literature of each one of these terms for separate.

Key Word: TOURIST DESTINATIONS. ADMINISTRATION OF QUALITY.